ALL SALES ARE FINAL
Because the products we supply are high-purity research chemicals that cannot be re-stocked or re-certified once they leave our chain of custody, we do
not accept returns or offer refunds under any circumstances.
By placing an order with Pirsek Technologies you acknowledge and agree to the following:
- Products are sold strictly for laboratory research, forensic analysis, or other qualifying non-human/non-veterinary purposes.
- You have verified that the items, quantities, and shipping details in your cart are correct before completing payment.
- All orders are considered final and may not be cancelled once payment has been processed.
Receipt of Damaged or Incorrect Goods
Every shipment is photographed, weighed, and sealed prior to dispatch. If a parcel is visibly damaged in transit or you believe you have received the wrong item, you must:
- Take clear photographs of the outer packaging, inner packaging, and product label(s).
- Email the images and a brief description of the issue to support@peptide.partners within 48 hours of the carrier’s delivery timestamp.
After review we may, at our sole discretion, offer a one-time reshipment of the affected item(s). No monetary refunds will be issued.
Regulatory & Safety Exceptions (EU Cooling-Off Period)
Article 16(c) of EU Directive 2011/83/EU exempts “goods which are liable to deteriorate or expire rapidly” and Article 16(e) exempts “sealed goods which are not suitable for return due to health protection or hygiene reasons” once unsealed. Laboratory chemicals fall under these exemptions; therefore, the 14-day cooling-off period does not apply.
Chargebacks
Initiating an unwarranted chargeback violates the sale agreement. We promptly submit full documentation—including order confirmations, shipping records, product photographs, and copies of this policy—to the processing bank to contest any such claims.
Questions
For clarifications prior to ordering, contact us at support@peptide.partners. Requests received after an order is placed will be handled in accordance with the “All Sales Are Final” clause above.
